You open your app. The channels are in one order. You close and reopen. The order is different. Every refresh randomises the channel list. Your reseller's playlist has no fixed ordering. You can never learn where anything is.

Kickoff hits. The crowd roars. Your screen freezes. You check your Wi-Fi. It's fine. You check your speed test. It's fine. So what's actually breaking? The answer is simpler than you think and harder to fix than you'd hope.